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Trojan.fakealert.5 virus on BitDefender 2010

Written By Hans Berger on Saturday, March 20, 2010 | 6:41 AM

trojan.fakealert.5 - virus

UPDATE: Raluca from BitDefender has posted a comment at this link with more details on how you can fix this problem.

Today, BitDefender 2010 users received an update that brings up a fake trojan.fakealert.5 error and falsely detects safe files as viruses. This problem only occurs on those that are using 64-bit operating systems with the 64-bit version of BitDefender 2010.

Fix Trojan.fakealert.5 problem


The BitDefender company is working on fixing the trojan.fakealert.5 problem. They have made a post on their support forums mentioning that they will be issuing an automatic update as soon as they can.

If you were affected by this update, let us know in the comments. Feel free to post any solutions to fix this problem as well.

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+ comments + 109 comments

Greg
March 20, 2010 at 6:54 AM

It is nice that they say they are posting a fix but how are they going to fix our computers? Are they going to provide us with an image that is self booting.

This is not the only problem with updates from this company and this is very severe.

It would be nice if they posted the information on their main page so that we don't have to waste time looking for it.

Kelly Edwards
March 20, 2010 at 7:00 AM

Bi4t Defender 64bit screw-up has me realy PO'ed both of my computer shot to hell!!!

wikus
March 20, 2010 at 7:05 AM

I hope for bitdefenders part the come up with a solution very fast. my laptop is unusable and i am VERY pissed off, and somebody is going to pay.

Leon
March 20, 2010 at 7:05 AM

Damn i hope that i do not lose any info on my pc
Had a near heart attack when it came up saying i had 16578 virus infections.

Ian
March 20, 2010 at 7:08 AM

I came home to find my new PC had crashed, spent ages trying to login etc, managed to write down the trojan alert that BitDefender, lucky i have another PC not affected that i can find info like this on....

LP
March 20, 2010 at 7:11 AM

This is ridiculous... You cannot even quarentine/delete this... Please post instructions on how to fix, or do this in your next automatic update.

Ted
March 20, 2010 at 7:14 AM

It has also impacted Bit Defender 64 bit 2009, which I am running.

Daniel
March 20, 2010 at 7:15 AM

My pc has been destroyed by this. Looks like i'll have to do a full reinstall of windows. How on earth did this mess happen?!?

Roger K Miller
March 20, 2010 at 7:16 AM

it also appears to have removed my login password, I got in using safe mode

Alex
March 20, 2010 at 7:18 AM

i figured this was a fake virus. it just keeps popping up and i can't do anyting about it. I ran a full scan and it can't do anything about it. should I just leave my computer on until they come out with an update?

TMV
March 20, 2010 at 7:18 AM

Totally screwed my PC. Got blue screen of death, but thankfully I caught it time that Windows 7 was able to fix itself with a system restore on the boot repair. I think those whose computers were messed up beyond repair need to start thinking class action suit or something.

pete
March 20, 2010 at 7:19 AM

This thing ate my computer right in front of me. My laptop can not even find itself. I am not that computer smart but I know this will kill bitdefenders reputation.

March 20, 2010 at 7:19 AM

Just turn it off ,
- take off your internet connection
- restart ,
- F5 / repair or resotre systeme or use backup cd
- restore it few days back,
- desactivate the automatic update on bitdender
- Run windows defendre , just to have 2 protection
IF you feel it :)

deleted files just take windows cd and repair or restore your pc
to few days back, no need to reinstall all...
finaly it just worked for my 2 pc on home :)
good luck all

March 20, 2010 at 7:21 AM

Bios /F8 to start from a dvd or cd or other
f5 to windows menu then f8- restore

ronny
March 20, 2010 at 7:25 AM

I removed Bitdefender totally. They cannot expect me to buy this once more.

To fix the problem insert Windows CD and do a system restore. Disconnect internet in order to avoid bitdefender to update. Turn of realtime scanner.

Mike
March 20, 2010 at 7:26 AM

Well security shield 2010 started to delete just about everything on my computer including itself!!!! I just system restored my laptop turned secuityshield off and then pressed update...will report back when its finished...

s
March 20, 2010 at 7:26 AM

I did a system restore back 2 days, deleted Bitdefender and downloaded free Avast! and I'm good.

Travis Wilson
March 20, 2010 at 7:28 AM

I AM FURIOUS! I will not be updating my BD subscription.

Blindlinus
March 20, 2010 at 7:28 AM

BD crippled my system restore and half my options. got no backup cd from best buy when i bought it (gonna have to call them up). not only did it quarantine a bunch of my programs and basically anything i opened up before i turned game mode on, it quarantined itself after the updates failed... because i had to take it out of game mode ot update it. this is a critical flaw and my system is barely functioning. not taking this lying down and i'm not gonna be the one paying for the fix.

March 20, 2010 at 7:34 AM

me 2

Mike
March 20, 2010 at 7:34 AM

hey well mines all fine now :)

mog
March 20, 2010 at 7:34 AM

this problem is not so big as u say it is.it happens only on x64 os and only if u didn`t stopped the Av scanner immediately after the first signs of FP appeared.so stop making this such a big problem, when in fact it isn`t

March 20, 2010 at 7:36 AM

i'll will not renew also

Travis
March 20, 2010 at 7:38 AM

there are a LOT of people calling for a Class Action Lawsuit!!!

Ernie
March 20, 2010 at 7:38 AM

I've just been messing with PC running Windows 7 Home Premium for the last four hours to try and fix the damage done. It took me over 2 hours to get all my files out of the quarantine because the restore option is not too user friendly. I then tried to reboot my PC and .......... Bootup failure!!!!. Windows then tried to fix itself to no prevail then it recommended I restore to an earlier setting. I tried that but... horror of horrors, my system backup was corrupted as well.

What I really want to know is why the Heck did Bitdefender not test their update properly before releasing it?

leo
March 20, 2010 at 7:50 AM

This has now erased 5500 files from my computer making 80% of my programs inoperatable. not sure yet what data has been lost. my laptop is screwed, i am on road for business and this has shut me down completely.
very disapointed

Louise
March 20, 2010 at 7:52 AM

I have the same problem, except now I cannot even log into my windows and Bitdefender quarantined my necessary documents. Will not use ever again. I cannot even log in for an update from bitdefender to fix the issue.

Vectordawg
March 20, 2010 at 7:55 AM

I'm curious to see how the 'fix' will work as I can no longer run bitdefender on my machine....

shinyclef
March 20, 2010 at 8:00 AM

The article you wrote hardly covers the problem. A few false positives isn't that bad, but I just got 39.3 thousand false positives, which thankfully, bitdefender didn't get to delete! I made sure to click ignore after investigating what was up.

The problem people are facing is bitdefender deleted tousands of critical system files, AND deleted its OWN files, preventing those users from using the bitdefender software itself. In the meantime, the real time protection was happily blocking access to every executable and dll the user accessed with false positives, no exageration. So, figuring that their computers were obliterated to hell by the software meant to protect them, many users then went to restart their computers hoping for things to be resolved. Those unfortunate souls then, depending on their circumstance and OS and whatever other factors are involved, were either lucky enough to have windows repair itself after a couple of restarts, or be completely annihilated requiring a reformat. All the news we're heard so far is the computer savvy folk who got their systems back up quickly after 2 or 3 hours. But lets not forget the average Joes and Maries who are all wondering why their computers are not working or even restarting right now.

Bitdefender STILL hasn't even put up a sticky on their site to say a couple of lines on what the current situation and recommended action is.

The word out is, if you just got hit with this, DO NOT RESTART. DO NOT TURN OFF YOUR COMPUTER. Visit the forum. http://forum.bitdefender.com/index.php?showforum=190

Good luck to those whose computers just got torn apart...

Neisha
March 20, 2010 at 8:05 AM

This is BS! I have wasted hours of my time trying to fix this. After telling me I had over 14,000 infected files and it could not delete the virus, I had to restart my computer and it tried to fix itself. Now I can't even run a virus scan and cannot open some files. We bought your program to PROTECT us! Not totally damage our systems. I am so upset I can't even think straight.

Imreallymad
March 20, 2010 at 8:11 AM

I'm equally upset with BitDefender. They have been taking an irresponsible approach as of late. It was just about two weeks ago that they had everyone going with the trojan.swizzor.gen.8 faux pas. Now they hit us with the trojan.fakealert.5, only this one appears to have seriously messed up our computers. I purchased my computer with the packages already installed, and no disks came with it. If I have to get the computer professionally repaired, I will expect the repairs to be covered by BitDefender. Obviously I will not be renewing the service. I attempted to contact BitDefender to get help in trying to resolve this myself and I was told to "hold on" that they were working on it. Hold on? Really? All I can say to BitDefender is, "Hold on. I think I hear multiple lawsuits if everyone's computer is destroyed as posted."

Emmer
March 20, 2010 at 8:11 AM

I too have been affected. I cannot get to the internet from explorer, but can from firefox. Bit Defender seems to have disappeared from my computer entirely. This is of course my work computer, with everything I need locked up in it.

March 20, 2010 at 8:16 AM

i have same problem and bitdefnder delete many files on my pc *_*

Trina
March 20, 2010 at 8:16 AM

We cannot even access our internet with this problem, not sure how it will get on our computers at all. may have to uninstall (we're almost to our renewal anyways).

Joe Fusco
March 20, 2010 at 8:25 AM

I just ran a scan and quarantined about 10,000 files. should i just un-quarantine them?

Obama is Carter 2.0
March 20, 2010 at 8:26 AM

No shit, I stopped the update but I still cant access Bitdefender to put all the quarantined files back. They better have a fix for those of us like myself & Vectordog.

Jim White
March 20, 2010 at 8:33 AM

BitDefender moved hundreds of dll's and executables to quarantine and refused to restore them. Most of my programs ceased to work. Windows Restore resulted in Windows not being able to start.

This is probably the biggest failure of any antivirus provider ever. I'd be surprised if the company survives this.

I'll keep my eyes open for a solution.

Kevin
March 20, 2010 at 8:34 AM

This very large upset is definitely going to effect
future and returning customers of "bitdefener." I am very disapointed with this company for releasing a update that sabotaged so many individuals that it's not even funny. I wouldn't doubt that in the next years to come the word "bitdefender" is going to become a swear word.
So bitdefender, fix my computer and everyone elses, then BITDEFENDER off!

Nelly
March 20, 2010 at 8:34 AM

Same big problem here. It started when i started my computer this afternoon. Over 39000 infected files, many unaccesable many quarantined and as good as nothing working on my computer anymore.
Not any progam, no email, not possible to download anything.
I am in trouble and was thinking to format my computer untill i found this.
I quarantined many files but that wasnt possible, neither was erase or skip...

Justin Holt
March 20, 2010 at 8:34 AM

My laptop got it when I woke up, Stupidly I deleted the "trojans" so now I'm waiting for my laptop to factory reset.. But the disks don't seem to be working, Disk One goes to 39% and then just stops and after about an hour, errors... But regardless I WILL STILL continue to buy BitDefender, Because It clearly 'Pwns' all other anti-virus software (;

Eric
March 20, 2010 at 8:34 AM

Of ALL days to install Bitdefender. This morning, I installed Bitdefender for the first time on a brand new laptop. The update locked up, then Windows would not boot until it "fixed" itself and just about every file I tried to use is listed as missing/quaranteened.

Ironic that I've had the software and laptop for about a week and picked today to try to set it up :(

The good thing is it is a new computer and I will probably just restore the factory discs and start again when this is over.

We are all potential victims of viruses (even virus solution companies) but this sure does not make a good first impression of Bitdefender for me :(

Eric

Gary
March 20, 2010 at 8:49 AM

I run Bulldog and have similar problems to the ones above 46525 files, did a virus scan where 4500 files were repared then rebooted now system wont start.

T
March 20, 2010 at 8:58 AM

Had this happen to me this morning, moved a bunch of files to quarantine. Then the computer wouldn't start. Luckily I have windows 7 which automatically repaired the system after 3 tries. Everything works now :)

Jim White
March 20, 2010 at 9:02 AM

MY SYSTEM JUST RECOVERED ITSELF AFTER 5 ATTEMPTS! I had done a system restore which stoppped Windows from starting at all repeated startup repairs failed but finally after running it from a command line my system recovered. If you have a good restore point, you should eventually be able to recover.

Keith
March 20, 2010 at 9:05 AM

Wasted whole day sorting out this problem. Definitely going to switch to another viruschecker.

The program is crappy anyway and always crashing.

Over 60000 people have viewed the thread discussing the problem on this forum:

http://forum.bitdefender.com/index.php?showforum=190

Alissa
March 20, 2010 at 9:15 AM

this is terrible i trusted bitdefender to keep my computer safe and now i'm regretting it. i need my computer for work and now it is unusable if anyone knows how to fix it please let me know.

Nic
March 20, 2010 at 9:22 AM

Oh my.... oh MY!!! I have spent the whole day, re-installing my OS because of this false-positive fake trojan! My girlfriend and I broke up, and all in all its been a crap day. Thanks to Bit Defender - piece of sh*yte software.
I left her in my room to check email and surf the web for 20 minutes and came back to find the mother of all hell sh*yte storms breaking loose on my PC. Nothing would work. Couldn't backup or save any of the data on my OS partition. Naturally I blamed her lack on incompetence in browsing the web. After tears (hers) and loads of fighting I was left to salvage what was left of my PC and spend the next 7 hours attempting to fix the problem. This problem wasn't even posted on their webiste as a news item. Needless to say, Kaspersky saved the day. Next renewal, I'm tea-bagging Bit Defender.

Gerard
March 20, 2010 at 9:27 AM

Yep, got it too. After four files seemed to be infected I got suspicious and turned of the Virusguard. That solved the problem for now, but I had to reinstall Chrome.

John
March 20, 2010 at 9:44 AM

I just reinstalled windows twice due to this and wasted half a day- completely unacceptable. I would be using PC Tools anyway but this is one of the few that works for 64 bit windows

Prasa
March 20, 2010 at 9:58 AM

Manual Scan

According the Bitdefender 2010 (Manual), 10% of my file \Windows folder is infected with trojan.fakealert.5.

Tried to disinfect does not work. During Disinfection Bitdefender using Manual Scan, the program crashes.

Boot up

Windows 7 machine does boot up properly but Bitdefender finds that it self is corrupted/or missing. Says "issues.dll" file is missing.

The error window says: bdagent.exe System error. The program can't start becuase issues.dll os missing from your computer. Try reinstalling tje program to fix this problem.

So no way out...

leo
March 20, 2010 at 10:04 AM

http://kb.bitdefender.com/KB638-en--False-Positive-on-X64-systems.html

sedi patel
March 20, 2010 at 10:26 AM

Although it's fustrating when stuff like this happens, it's good not to panick which is what most people did then overreact. I was infected too but never rebooted like some did, waited about an hour, read the forums then "presto' all is good. I've had issues with pc tools, Mcafee, norton and countless others which I no longer use and BD by far is the best I've encountered.

KESNEL
March 20, 2010 at 10:32 AM

Hi,
Of course I've been attack be that virus... I wonder what to do... because a lot of program were damage so I think I'll reinstall the Bitdefender but I won't do the update.... Hope it will work...
I'll be back with info if it's working...
KESSNEL

Drew
March 20, 2010 at 10:32 AM

I feel like such a dumbass, just spent 5 hours attempting to system restore thinking I had an infect SVChost.exe. Will still use Bitdefender because it does do a lot of stuff and pick up a lot of viruses, that will change if this ever happens again though.

Raluca
March 20, 2010 at 10:38 AM

Hi guys! I'm writing on behalf of BitDefender just to apologize for this situation. We understand your frustration and we are surely working on a fix for this,trying to create a patch that will restore BitDefender update files and retrieve the correct signatures. You should be able to restore the quarantined files after installing the patch. The patch will be available shortly either on the forum topic: http://forum.bitdefender.com/index.php?showtopic=18789 or on this support KB article http://www.bitdefender.com/site/KnowledgeBase/consumer/#638
Thank you very much for your understanding, we will keep you updated.

zak
March 20, 2010 at 10:40 AM

Hey i just got the same problem (Trojan fake alert 5)
I had to reinstall both my desktop and laptop because it messed up my pc,Both running on windows 7 64 Bit, souloution for non affected pcs put AVG free on until Bitdefender is fixed. So that Bit defender can not affect anymore pcs,And your protected ;)
Until the fix is out.

March 20, 2010 at 10:48 AM

Here is how to fix the Trojan.fakealert.5 problem
1. Click on your antivirus in safe mode and then turn it off.
2.Then go to Quarantine Division and restore your files.
3.Then go back in your computers time about 2 days the com will now restart and now your computer should work. :)

March 20, 2010 at 10:49 AM

Not com antivirus

March 20, 2010 at 10:49 AM

I forgot to say now delete your com and install another

Bob
March 20, 2010 at 10:55 AM

Utter bullshit. I had to rollback my computer a few weeks to fix this bullcrap. I'm considering switching to another program.

Phil
March 20, 2010 at 11:11 AM

Ok, so it is very annoying. But I have used bit defender for two years as Mc Afff! became useless. I have never had a real virus problem only this fake one. Three computers running 24/24. I am using a trial version of another antivirus for a few days untill Bit Defender cleans things up. I have backups of everything so other than being somewhat annoyed and spending a couple of hours restoring no damage has been done. I intend to stay with them, after all no one is perfect and they have protected my systems from all real viruses!

Xyan
March 20, 2010 at 11:20 AM

Bit Defender Internet security 2010 , Win 7 x64
Had to reinstall windows 'cuz it didn't reboot, no way I'm keeping my bit defender account, so shame they didn't test before update...

Neil
March 20, 2010 at 12:05 PM

Had this crop up 24 hours ago now and finally see some (small) instruction on the website... Not quick enough or public enough tho. Odd forum comments while the world of your pc falls apart, but nothing helpful when you are trying to follow and 18 page thread. Small article now on site is ideal, but should have been something there hours ago as soon as it was obvious (from the number of queries like mine) that there was an massive issue.
I bought the mrs a laptop for xmas. and replaced the trial antivirus with bit defender yesterday (after reading numerous good reviews) for a hassle free solution that didn't need manual intervention on every issue spotted. I put in the licence key literally as all this kicked off. Now almost every working program on the laptop is quarantined - as we ran anything it died. My little Bill was watching captain pugwash on youtube when moving to new episode killed the sound. then killed ie8 then killed anything you started, then killed windows system files. Cunningly, and attempt to use windows help disabled any assistance you might be able to get, and by now IE was dead so couldn't research the problem. Guessed it was a dud, and some research on my own desktop pointed to that, but couldn't disable the software as it had quarantined itself and would not start.

Absolute genius I have to say. Ever thought of trying to have a go at the pentagon systems - it'd crumble under an assault like this...

Laptop is currently sat next to me and I am wondering how much of Sunday, on my kids 1st birthday party will be spent trying to sort this out rather than chat with various aunts and uncles over some cold beer and a warm sausage roll. Thanks for that...

Am just hoping some of the windows 7 recovery praise proves (from the forum) to be true and we have an easy exit (never thought I'd be thanking BG in public but fingers crossed.

Stuff happens, but the lack of response on the site quickly has cost me dear - next time post a warning immediately and advise disabling. I would have a few thousand less quarantined files to try and deal with had you bothered.

In any other business, heads would roll. I'd be interested to hear whos responsible for this one and what action is taken. Oh and a couple of years free might keep me interested - failing that I'll be asking for my money back, never to return.

Yours, a most disappointed customer of a pretty shocking 24 hours....

Raluca
March 20, 2010 at 1:50 PM

Neil, Xyan We sincerely understand your frustration and we have the certainty that a patch will be released ih the next 30 minutes. I will keep you updated and even though we know the damage is done, we are considering BitDefender compensation for those of you affected by the issue.

Chey
March 20, 2010 at 2:27 PM

Raluca - On behalf of all your customers it would be nice if BD would actually provide us with updates rather than deciding 5-6 hours after the fact to release a statement stating what we already know and then not give us any updates afterwards leaving us sitting here wondering just how screwed we are. You obviously don't really understand our frustration.

Rui Silva
March 20, 2010 at 2:40 PM

very unhappy with this situation... had this problem in the morning bitdefender started quarantine to everything it was scanning... then couden't boot the computer couldent repair also.. had to reinstall everything, jsut finished now, and i am considering if i should continue to trust bitdefender, in my opinion bitdefender after verifying the problem should have acted faster to inform their customers...!

Pissed
March 20, 2010 at 2:42 PM

Happened to me today and I had to restore my computer in windows 7. How in the world could a company does not test this prior to release. I spent 6hrs repairing this issue...Very Pissed and all we get is Sorry. By Bitdefender, I will not be renewing my licence...

terrisa
March 20, 2010 at 3:12 PM

this happened to me this morning too but i use defender pro 15-1.

kane
March 20, 2010 at 3:28 PM

It was last night and I can't imagine how can so many files be affacted so sudden by a troyan. Now i just don't know whether I can boot my pc after i shut it down. I won't trust BD any more.

Le Dude
March 20, 2010 at 3:43 PM

A mass e-mail to our registered address letting us know that they dropped the ball and to wait a bit before re-installing windows would have been a nice touch as well...

March 20, 2010 at 4:30 PM

Unbelievable that a company like BitDefender deploys updates in such un-professional manner, causing OS-failures and data loss to their customers.
Very annoying that my clients who purchased BD on my advise, are now stuck with this problem. They have to spend hours and hours of ICT support for system restoring and they suffer data loss in some cases.
We won't renew the BD licences and advise clients nót to buy or renew BitDefender anymnore.

john
March 20, 2010 at 6:02 PM

I was hit by this bug 2, i was angry , but realized why i use bit defender, it still is the best antivirus in the world, and there for i will continue to use them

twonline
March 20, 2010 at 6:10 PM

Long trust worthy BD turned me down..... :(

Ainsley
March 20, 2010 at 6:17 PM

Same for me, spent the better part of 24 hours trying to get this sorted, took numerous startup repairs to even get the PC to boot.. The KB article suggests it only marks a few Windows and BitDefender DLLs as infected but I have a list of over 100 - basically anything it could find with a .DLL or .EXE extension - Have just downloaded the fix - will give that a go and then try restoring the files from quarantine..

Ske
March 20, 2010 at 6:27 PM

I was amongst the unlucky lot who experienced this rather irritating and damaging 'virus'. It just goes to show that even with antivirus software and very good security measures your pc is never entirely safe (I was in total shock when the false positives started to pop up since I haven't experienced a virus in over 5 years)! I can only hope that bit defender offers some sort of compensation for the matter; luckily being quite computer literate, I managed to restore my computer and install the update manually without any overall harm, however there's not a chance that an inexperienced user would be able to do this! When you detect a virus the normal thing to do is scan your computer with your antivirus, that's why this has caught so many people out! Just to recap the solution for anyone who is not sure as to what to do:
1) Disable real-time protection immediately and stop any scan in progress.
2) If you have a restore point, try and restore your computer to a previous date. It is important that once you do this you should disable automatic updates and manually install the most recent update or simply disable real time protection and auto-update.
3) If you cannot start your computer, do not panic and format your hard-drive! Simply try and find a recovery disk or use the inbuilt function if available (windows 7 offers an inbuilt recovery boot method which allows for basic diagnostic and more important the ability to restore your computer to previous points, just press F8 on boot.
4) Hopefully you should now be able to access your system; the current official fix will not restore quarantined files, however most people are quite fortunate since windows will restore essential system files if they have been removed.
5) The very unlucky few who have their antivirus set on auto-delete for all viruses may suffer greatly. If you are in this position there is little you can do apart from minimize the damage as much as possible by following the above steps and trying to restore/use any backups of essential files. It seems that document files are not effected.
Now, although bit defender are trying to cover themselves, they're in a lot more trouble than they may assume. Their previous reputation has been greatly damaged by this and I imagine many customers will be put off by this freak event. It seems odd why the update wasn't fully tested, however I'll wait for an official statement to decide upon what to do. It's worth noting that bit defender (when not deleting/quarantining your files) is one of the best anti-virus/firewall suites out there! It just give us all a lesson to ensure that backups are made of important files and that measures are put in place for such events. If this was a real virus outbreak, many people would suffer a far greater fate! I'm fairly impressed with the quick response that the bit defender team made so I reckon I'll stick with them for a bit. I'm not entirely happy by any means but I'm interested as to how this could have happened! Hope everyone who experienced this problem manages to get it sorted it!

Ken
March 20, 2010 at 7:34 PM

I even went as far as to reinstall windows 7 and all the rest of my programs, including shield deluxe. What a waste of my time!!!!!
Still has the same problem!!!

March 20, 2010 at 7:37 PM

Massively disappointed with these guys, have had to re-install my OS as a result of this. The only plus point was I finally got around to upgrading from Windows Vista to 7. I am going to be asking these guys for a refund as a result and will never touch them with a barge pole again. How can they get away issuing an iteration like this without testing is frankly, beyond my comprehension.

Shanki
March 20, 2010 at 8:19 PM

Same problem.. Had to reinstall windows 7 again.. Uhh...

dataloss
March 20, 2010 at 8:52 PM

Nice one BD. After installing BD on 200+ client PCs, as well as my personal work network then seeing how unprofessional and amature the response to the problem was, not to mention the stupidity of allowing such a problem to happen in the first place...
I mean, cmon guys. Testing software releases is someting any half-decent software company does these days. Its practically routine, for crying out loud! How am I supposed to trust an AV company that doesn't even know how to test its own updates, nontheless an update that goes wack and decides on putting all my DLLs and EXEs in the quarantine bin!

Spoof
March 20, 2010 at 9:15 PM

I got 8000 files infected on Vista Business x64 - Im worried about what has been disabled or moved or deleted.

Spoof
March 20, 2010 at 9:28 PM

Read this quoted from the BD fix page...
"Due to a recent update for Windows 64-bit systems it is possible that BitDefender detects several Windows and BitDefender files as infected with Trojan.FakeAlert.5 ."

I had 24256 files "solved" and 7939 threats requiring attention - how is this "several...files" and how is this only a "possible" problem???

BD... it is obvious that you don't know anything about crisis mangement because you are trying to downplay the incident.
If you want any customer loyalty to remain, you better come clean!

I turned off real-time detection and tried to apply your patch but I get an error: "An error occurred while trying to replace the existing file: DeleteFile failed; code 5. Access is denied." I have full Admin rights. I clicked retry 3 times and it seemed to work but more and more progs are getting blocked every minute.

Jas
March 20, 2010 at 9:53 PM

Heppend to me. PISSED OFF. i WILL NOT EVER USE BIT FUCKING DEFENDER EVER AGAIN.

i think its the most idiotic thing to have a product out that can so thoroughly fuck up your system and to call it a virus scan!

Blah Blah Blah
March 20, 2010 at 9:56 PM

Why don't we all take a second and THANK the BitDefender team for ALL the malware they have blocked for us over the years, which other (lesser) and more expensive applications frequently fail to do.

I wish all those who won't be renewing their BD licenses the very best of luck using inferior products.

And no, BD isn't paying me to say this, I'm just sick of people whining every time something goes wrong.

Raluca
March 20, 2010 at 10:26 PM

Hi, my name is Raluca and I am a BitDefender representative.
We are very sorry for the situation created, due to our mistake we have caused many issues, and we understand and respect the magnitude of this circumstance.

Just to give you an update, the solutions can be found here:

http://www.bitdefender.com/site/KnowledgeBase/consumer/#638

If the provided solution does not work for you, then please try tu run the patch in safe mode and contact our support lines with the exact error message, check out forum.bitdefender.com or our @bitdefender Twitter account.

Thank you again for your understanding, we will keep you updated!
raluca

Spoof
March 20, 2010 at 10:35 PM

ok good news is that Im no computer geek and I fixed everything with the patch in one hour 15 minutes. I really hope the patch fixed everything...

Novice
March 20, 2010 at 10:42 PM

Can somebody advice on what I can do to boot my PC. It is not booting after I shut it down due to this BD problem. Trajoan.fakealert.5.

Himu
March 20, 2010 at 11:07 PM

It was last night this virus attack my laptop.Above 18000+ virus attack my laptop.then I remove C drive and then reinstall my windows 7 64bit.I hate BD..suczzzzzzz

Everett Garnick
March 20, 2010 at 11:17 PM

Imagine my surprise coming home to a million trojans detected and everything quarantined! I thought I was buying software to protect me from viruses- not one that delivers one! My machine is mostly unusable right now but thought I'd wait to see if they can supply a fix to unquanrantine everything and restore the files. I don't have Internet but could attach a USB device. What a freaking mess! Problem is I still have BD sort of installed but not sure what it would do with any new exes showing up...

Ahmed Ayad
March 21, 2010 at 1:02 AM

I have been affected by this evil virus yesterday And I had to recover my operating system. Fortunately, I didn't loss any of my data but I changed my antivirus to Norton and I think that I won't use BitDefender any more.I think that BitDefender company should pay for its customers at least the money that they had payed to buy the licence.

windows7
March 21, 2010 at 1:28 AM

It crashed my computer, i had to reformat, using the free avg now!

Cecelia
March 21, 2010 at 1:34 AM

Raluca, all very well and good. However, I don't have a Vista install disk. I am not even sure it was provided to me with this Toshiba. I can't fill out the form on BitDefender web site because I can't get to info on my license key. So now what do you suggest to solve this problem that BitDefender has created for me?

Giseleh
March 21, 2010 at 1:45 AM

I was playing music on Window Media when Bit Defender started to pop-up telling it had quarantined trojan fakealert 5. I could not initialize any programs. I then tried to restart the PC but could not. After many tries, punching F12, clicking Safe Mode, Window 7 started self testing, took a long time, kept rebooting. Restarted the PC, all is well.
What happened????

John
March 21, 2010 at 2:07 AM

This problem has been incorrectly reported as having only caused issues for Bitdefender 10 users. I use The Sheild Deluxe 2009 on XP64 and it hit me just the same way, although I think Sheild is just a different GUI over the same software.

Aaron
March 21, 2010 at 2:16 AM

This is just appalling. I pay about 50 bucks for this program, supposed to be the number 1 antivirus on top ten reviews. Now half of my computer's files are bugged with this error. Do something Bitdefender! >:(

kenobi-pt
March 21, 2010 at 2:55 AM

I suffered from it but i had no data loss... A real miracle.

Ãmir
March 21, 2010 at 6:14 AM

I have already deleted many of my .dll files and some of the software on my pc are not running anymore.
I ran a sfc.exe and fixed some problems partially but I think I should restore my windows to an earlier date.

DaniU
March 21, 2010 at 7:52 AM

Does anybidy still has problems?? chek the bitdefender page, you can find some solutions. It is not a virus is a programation mistake from the labs of bit defender so don´t get in panic!!!

thefairyqueen
March 21, 2010 at 9:43 AM

I too suffered from this trojan.fakealert.5 last night...and many of my programs were affected. I have been working on it all day today...and finally it SEEMS to be ok and back to normal as far as I can tell. I have TotalSecurity 2009 and running system WINDOW'S VISTA 64-BIT...here's what I did...download the patch from Bitdefender...and then check for Window updates and install the recommended ones...then restart your computer. Check to see if whatever wasn't working before is working now...if it is, then success! Best of luck to you! :)

Ada
March 21, 2010 at 5:22 PM

i wasnt given the option listed in the website. N i wouldnt boot my pc.

Thad
March 21, 2010 at 11:23 PM

I can't make backups using a USB flash drive, DVD-R, or through Rapidshare. I can't install any programs, and anything I save doesn't appear in Windows Explorer. I have very important files that I cannot afford to lose, so my only option now is to wait until a fix is released. LAME!

K
March 22, 2010 at 1:12 AM

That is what I had to do :(

K
March 22, 2010 at 1:16 AM

My pc was unable to boot after I restarted so I did a clean boot if Win 7 and now I am running AVG free...I lost some data but I had no other choice.
FML

Barry
March 22, 2010 at 1:28 PM

OH, YEAH!!

Hit me Sat and I have restarted three times -- almost didn't get it to work tonight but finally did ... each time I had to restore to an earlier date ... Call technical support who were no support ... asked them to send me the fix via email and I would work it myself ... they said they would call back in 10 minutes ... no call back

Not real happy ... when I first installed several months ago .. they were going to do it by controlling my computer but after two hours told them never mind ... downloaded the software myself and was up and running in 10 minutes.

I agree they should provide a refund for posing malware/viruses

Would of been nice if they would have sent us an email to let us know of the problem and when the fix would be in ... anoter disappointment

Dr. Alton Smith
March 23, 2010 at 2:14 AM

Please put me down for the compensation for those who were hurt by the "Trojan Fake Virus 5" that got through your wall and resulted in the destruction of my Sony VAIO. My hard drive was so damaged I could not even reinstall the recovery discs. I kept getting an error on all options. My machine is with Best Buy's Geeks right now. They are already into my pockets for near $100 and will likely hit me for more.

Patrick Dwyer
March 24, 2010 at 5:42 AM

John - ditto me, exactly. Eventually, I figured to turn off real time scanning - now of course I cannot use that computer to surf. I was able to send most quarantined files back to where they came from. I am done with Shield Deluxe of course, but now worried that if I change to Kaspersky as planned, it will detect all those false positives and quarantine them again. I have BD's 2009 patch for this, but afraid to use it, because my AV is Shield, not BD, even if AV engine is same. Any luck? suggestions? solutions yet? email pmdwyer@earthlink.net?

Patrick Dwyer
March 24, 2010 at 5:53 AM

Nic - almost had same fight with best friend. Yow. Too bad. So. How exactly did Kaspersky save the day? Did it detect and fix all the false positives?? help? email pmdwyer@earthlink.net ?

Dennis
March 28, 2010 at 11:51 AM

Had the same general symptoms as everyone else.

It was stated that this was only a problem with BitDefender 2010. Not true, I am running a 2 yr version of 2009.

I did all the usaul things and gave up. Booted up 24hrs later to re-immage, EVERYTHING was fine. Have not seen any symptoms or problems since, 1 wk ago.

??????????

April 2, 2010 at 1:34 AM

This fake virus hit my business computer, with thousands of wedding and portrait photo files, high-end software. The software has been disabled and we've had to re-install, but Sony software still will not run. It's been two weeks now and my computer is still screwed up and I can't get any video work done on it. I am now removing Bit Defender, installing the OS again and installing Norton.
The most frustrating thing is Bit Defender's lack of communication. If my license were about to expire, the program would hound me to death to renew starting a month before the date. But I have yet to get an email from them offering a fix or compensation. This product stinks and I will never recommend it. It has cost at least four days of lost time.

chris
April 5, 2010 at 6:56 PM

windows Essentials av is also effected by this

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